Our Delivery & Returns Policy

Delivery Policy

UK Delivery Options

Free 2-5 Day Standard Delivery available for all UK orders over £80 Usual delivery is 2-5 working days

2-5 Day Standard Delivery – £3.98

Free delivery in Connah’s Quay with code CQFREE. (Some surrounding areas also qualify, please contact us to confirm your address.)

Express or bespoke delivery may be available – please contact us for details

Carriage

All of our packages are sent via Royal Mail or Parcelforce, so delivery times are subject to their services. Juniper Fizz cannot be held responsible for any delays to postal services once parcels have been dispatched but we will do everything we can to ensure your purchase gets to you within timescale.

Over 18 Signature Upon Delivery

Please ensure that someone over the age of 18 is available to sign for the delivery of the goods and the address is correct with a full postcode. At Juniper Fizz we will always do everything in our power to ensure we do not supply to under 18 year olds.

Remote Locations

Please note if you live in the Scottish Highlands, Northern Ireland & Non-Mainland UK, your order may take longer to be delivered.

We do not deliver outside of the UK

Cancellations

If you would like to cancel or return your order, please contact us as soon as possible emailing ku.oc1601038458.zzif1601038458repin1601038458uj@se1601038458las1601038458

Should you wish to cancel your order for any reason before despatch, we will not take payment and your order will be stopped. If payment has already been made a full refund will be given

Returns Policy

If your order has already been dispatched and you wish to return it, it is your responsibility to adequately and safely return it to us.

Items must be returned in a re-saleable condition, with no damage to the packaging of the product or to the actual product itself, with no seals or safety measures compromised.

Damage

If there is any damage to your order when it arrives, you should notify us as soon as possible (within 24 hours). We will refund you the cost of the damaged items or arrange to send you a replacement. Where applicable, refunds will be processed within 10 working days of receipt.

VAT

Our VAT Registration Number is 342 5657 94